Thank you for booking with us.

Brakeout Auto Detailing Service Agreement

​

This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and Brakeout Auto Detailing LLC (hereafter referred to as “Brakeout Auto Detailing”, “contractor”, “technician”,  “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By booking or using the services of Brakeout Auto Detailing you hereby agree to the following terms without modification by you:

 

Access to Water & Electricity For Mobile Detailing

​

We require access to water and electricity for all mobile detailing services. If you do not have access to either water or electricity please call us immediately at (814) 424-5367 so we can schedule you for our shop location. If you have an apartment complex that will be providing the water and electricity find the sources in advance to avoid fee. Failure to provide access to water and electricity at the time of your appointment will result in a $50 cancelation fee.

 

Cancellation Policy

If you are not present once we arrive OR the vehicle cannot be detailed once we arrive, you will be charged a $50 cancellation fee.

We detail rain or shine and are prepared for most any weather conditions including but not limited to rain. We also have a shop for working in severe weather. First Cancelation: customer can reschedule another appointment giving 24 hours notice of original appointment. You will be charged a cancelation fee totaling $50 if you miss this window. Second Cancelation: You will be charged $50 cancelation fee regardless of 24 hour minimum requirement for notice.

​

Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 24 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $50. The following terms and conditions apply to all appointments:

We require 24 hours notice to cancel or reschedule any appointment or service to avoid fee.
Brakeout Auto Detailing reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure at our own discretion.
Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed on the above cancellation policy guidelines.

Safety Notice

If there is the threat of any harmful substances (needles, drugs, gasoline, chemicals, etc.) in the vehicle, you must let your detail technician know prior to your detail. Customers will be held responsible for any threat, health and/or safety issues arising from your vehicle. We appreciate your business! When you book online or via phone with Brakeout Auto Detailing you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

​

Operating & Moving Your Vehicle

​

Customer will give Brakeout Auto Detailing access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our Brakeout Auto Detailing technician.

Detail Time Limit

All detail jobs have specified time limits. Completion of work is based off of unique time limit of package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned Brakeout Auto Detailing technician. The time starts as soon as the technician completes client check in and initial equipment setup.

Guaranteed Outcome Expectations For Any Detail or Polish Service

If vehicle is > 1 years old = 75% good as new
If vehicle is 1 years old = 70% good as new
If vehicle is 2 years old = 65% good as new
If vehicle is 3 years old = 60% good as new
If vehicle is 4 years old = 55% good as new
If vehicle is 5 years old = 50% good as new
If vehicle is 6 years old = 45% good as new
If vehicle is 7 years old = 40% good as new
If vehicle is 8 years old = 35% good as new
If vehicle is 9 years old = 30% good as new
If vehicle is < 10 years ago = 25% good as new

​

Quality of Service

​

We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to do our job within the constraints of our resources, time, and expertise.

Accidents, Pre-Existing Condition & Damage

​

Brakeout Auto Detailing and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our services you also agree not to hold Brakeout Auto Detailing LLC liable for any pre-existing damages to your vehicle. Brakeout Auto Detailing limits its liability to the total dollar amount of each job.

​

Fees, Terms of Service & Payment Terms

​

The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. Brakeout Auto Detailing has the right to charge an extra time fee totaling $50 per hour if the detail job takes significantly longer than expected at the discretion of Brakeout Auto Detailing. This fee is normally reserved for vehicles which take more time than the allocated time limit. We will inform you of the possible fee before or during our work process. Read about our terms of service here.

Providing Feedback & Photos

​

We ask for your feedback. Please send us an email and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of Brakeout Auto Detailing to use pictures of your vehicle for marketing purposes and to publish on its website (www.Brakeoutautodetailing.com) or any of our Social Media. Your personal information will not be shown in the photos. 

 

Termination of Service

Brakeout Auto Detailing may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Brakeout Auto Detailing LLC. Instances of service termination include: going behind our back and working directly with Brakeout Auto Detailing employees instead of going through the company, being rude or harsh to Brakeout Auto Detailing employees, or any other reason we determine to be worthy of service termination at our discretion.

Brakeout Auto Detailing Changes

​

Brakeout Auto Detailing reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, Brakeout Auto Detailing does not make any commitment to update the materials.

 

I Understand That

By using our services you hereby understand that Brakeout Auto Detailing does not guarantee any specific outcomes or results with our work.
Your payment to Brakeout Auto Detailing is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
Brakeout Auto Detailing limits its liability to the total dollar amount of each job.
If the job takes much longer than anticipated we reserve the right to charge an extra time fee totaling $50 per hour on top of the total cost at the discretion of Brakeout Auto Detailing employees (we will warn you before proceeding with extra charge).
Because we order materials for the job on demand, deposits made are non-refundable.
All Sales Are Final.